Reserve Book Policy
Patrons may request that a book that is in circulation be held (reserved) for them upon its return to the library. Requests for reserve may be made verbally at the circulation station. When book is returned, patron will be called. Patrons will have three days to pick up the book or it will be passed to the next person on the list.
Due to the popularity of some books and the long list of patrons waiting to read the newest works, it is now our policy to NOT RENEW current best sellers if there is a waiting list for the particular items. Materials will be assigned a Type 303 that will not allow renewals.
Patron will be informed upon checkout that the item is nonrenewable. If not returned at the end of the two-week check-out period and fines have accrued; patron is expected to pay the overdue fine.
Reserved items must be picked up within three business days or they will be passed on to the next patron on the reserve list or returned to the shelf. When calling to inform patrons their reserved item is ready for pick up, library staff will read the following:
Please be informed that the book you have requested is now available at the circulation desk. We will hold the book until the end of the day three days from now. If not picked up by that time, the book will be passed to the next person on the list or returned to the shelf for others to read. After being picked up, the book may not be renewed. Others are waiting to read the item.
Patrons will be notified of the no-renewal policy in the form of a bookmark handed to them at the time of checkout.
Claims Returned Policy
In the event library records show that a patron has overdue material (material that has not been returned to the library) and the patron claims to have returned the item, the Claims Returned policy will be followed. Library personnel should make every effort to locate the item. It does happen that items are not scanned and are put back on the shelf. After all efforts have been exhausted and the item not found, a message will be added to the patron record.
Subject: Claims Returned
Message: Barcode Number of Item and Date
No more contact will be made to the patron and no charges will be made. The item will be marked Lost, and a message “Claims Returned” will be added to the patron record. The material type will be changed to 136 (Claims Returned).
If the item is later found, or, the patron finds the material and returns it, the “lost” message will be removed. Three Claims Returned incidents will be allowed each year. After the third incident, library privileges will be revoked.